Support
How can we help you plan your race?
Whether you're experiencing technical issues with a GPX file, have questions about our pacing algorithms, or want to suggest a new feature, we're here to help.
Important Medical Disclaimer
Race Day Coach support cannot provide medical advice, evaluate your fitness level, or guarantee race outcomes. If you experience pain or health concerns during training or racing, stop if necessary and seek appropriate medical advice or assistance.
What do you need help with?
GPX & Route Issues
Errors uploading files, incorrect elevation data, or missing map segments.
Technical Bugs
Platform errors, PDF export failures, or UI glitches.
Race Plan Questions
Questions about how AI pacing is calculated or weather impacts are applied.
Feedback & Features
Suggest new features or improvements to the platform.
Contact Us
If you need to contact Race Day Coach, please message us on Facebook.
Frequently Asked Questions
Why did my GPX file fail to upload?
Ensure your file is a valid .gpx format containing track points (<trkpt>). Files containing only waypoints or routes without elevation data may not process correctly.
How accurate is the weather data?
We pull data from third-party weather APIs based on the coordinates in your GPX file. While generally reliable, micro-climates and sudden changes can occur. Always check local forecasts on race morning.
Why does the AI suggest slowing down on a specific kilometer?
Our algorithms analyze elevation gain, expected headwinds, and race distance. If a kilometer features a steep climb or strong headwind, the plan will suggest a slower pace to conserve energy for the rest of the race.